Q: Is there a warranty on the repairs to my vehicle?
A: Big E Auto Rebuild provides a written lifetime warranty of workmanship, for as long as you own the car. Should a problem appear after you've had the vehicle back for awhile, just call us and we will take care of it.
Q: How long will repairs to my vehicle take?
A: When you bring your vehicle in for a free estimate, your advisor will also be able to give you an estimate of how long it will take. This could change if hidden damage is found later. Your advisor will keep you informed of any changes.
Q: Can you match the paint color accurately?
A: Our technicians are trained to use a special color system, developed by BASF in Europe, to match the color of any vehicle. In fact, Big E Auto Rebuild is one of only a few shops in the Pacific Northwest certified by BASF. Your vehicle will look like the damage was never there.
Q: Can I chose where to have my car repaired, or does the insurance company decide?
A: It's your choice. The Washington State Insurance Commission provides consumer rights that allow you to choose which repair shop you want to use. Click here to read more about working with insurance companies.
Q: Can you help me with the insurance paperwork?
A: Yes, we can assist with all Insurance Procedures and Correspondence
Q: Is your paint shop environmentally friendly?
A: Yes, We are the first paint shop in our area to use a state-of-the-art waterborne paint system. We are also approved by the Puget Sound Air Pollution Control Board.
Q: Do you provide rental cars?
A: No, but we are happy to set up a car rental for you.
Q: Can you pick up and deliver the car?
A: Yes. Local pickup and delivery is available if needed.
Q: Do you offer towing?
A: No, but we are happy to arrange towing for you.
Every Big E Auto Rebuild paint job is backed by a Lifetime Warranty from BASF